Navigating Your UCLA Health Medical Records Request

Understanding how to access your medical records at UCLA Health is crucial for managing your healthcare effectively. Whether you are a current student, a former patient, or a third party seeking information, this guide provides comprehensive information on how to request and obtain your records.

Understanding Your Healthcare Ecosystem at UCLA Health

UCLA Health encompasses a wide array of services designed to support patients throughout their healthcare journey. These include:

Health Plan and Insurance Information: Guidance on navigating your health insurance coverage to avoid unexpected costs and ensure your UCLA Health providers are in-network.
Support Services: Resources catering to your emotional, spiritual, cultural, and practical needs during your treatment.
Patient Portal & Medical Records: Access to manage your care from anywhere after your initial visit, procedure, or hospital stay.
Patient Experience Information: Commitment to ensuring every patient feels supported before, during, and after their care.

Accessing Medical Records for Services Before July 8, 2025 (The Ashe Center)

For services received at The Ashe Center, including U See LA Optometry, before July 8, 2025, the Medical Records Department manages record releases. Key information includes:

Records Available on the Patient Portal

Patients can access the following records (dating from April 2016 to July 7, 2025) without written authorization by logging into the Patient Portal:

Visit History
Allergies
Medications
Radiology reports
Lab test results
Procedures
Immunizations
Referrals
Letters
Secure Messages
Itemized Statements

Requesting Records

Processing Time: Allow 15 business days for your request to be completed. Unsigned or incomplete requests will not be processed.
Fees: There is no fee for current or past students.
Third Parties: Outside providers, law firms, or facilities will incur a $15 processing fee. Make checks or money orders payable to “UC Regents.”
X-Ray Imaging: To request a copy of your X-ray imaging study, follow the instructions provided by UCLA Health.

Accessing Medical Records for Services On or After July 8, 2025

For services received on or after July 8, 2025, contact UCLA Health directly.

How to Request

Visit the UCLA Health Medical Records site to see your options, including:

Requesting your records through your MyStudentChart account
Online with a secure authorization form
By downloading and submitting a paper form

Scanning Outside Medical Records

To have your outside medical records scanned into your chart, fax them to:

UCLA Health HIMS - Data IntegrityFAX: 310-267-5636

Important: Include your full name and date of birth on all pages.

Additional Support

For additional support, call the UCLA Health HIMS line at 310-825-6021.

Read also: Navigating Tech Breadth at UCLA

MyStudentChart: Your Digital Health Hub

MyStudentChart by Epic is a patient portal, a secure online tool that allows patients to access their health information from their healthcare provider's Epic Systems. It's designed to be a central hub for managing your health records, communicating with your care team, and participating more actively in your healthcare journey.

Transition to Epic - Care Connect

The Ashe Center has transitioned from the Point ‘N Click (PNC) system to a new electronic medical record called Epic - Care Connect. This system streamlines communication with student health providers and UCLA Health specialists.

What Epic Can Do

The new portal, MyStudentChart, allows all UCLA students to:

Communicate with members of your Care Team
Receive virtual care through video and eVisits
Schedule/Cancel/Join wait lists for appointments
Request prescription refills at Bruin Health Pharmacy
Complete pre-visit questionnaires
View visit notes, test results, handouts, letters, referrals and after visit summaries
Complete the UCLA Immunization Requirements
Request and receive copies of your health records
Access patient education and other resources

Accessing MyStudentChart

Download the MyChart App from Epic on your mobile phone, available for Android and iOS.
Log in using your Bruin Online ID (SSO) to access the UCLA Student Health and Counseling Services organization.

Note: Use your UCLA SSO (Bruin Online ID); you do not need to create a separate username or password.

Access to Previous Records

After July 8, 2025, you will still have view-only access to the Point N Click (PNC) Patient Portal for your previous medical record information. All new messages or appointments will be completed through the Student Health and Counseling Services MyChart.

Read also: Understanding UCLA Counselors

Questions and Support

If you have questions, contact the Help Desk at (310) 825-4073 Option 8, or send a message through Ask a Question via Submit Feedback under the Messaging menu.

Understanding Patient Experiences at UCLA Health

While UCLA Health aims to provide exceptional care, patient experiences can vary. Some patients express immense gratitude for the medical staff's professionalism, hard work, and compassion, particularly highlighting experiences such as heart transplants where the care was deemed "amazing." They praise the doctors as exceptional and caring, and the nurses and staff as always available with encouraging words and advice.

However, other patients report negative experiences, citing concerns such as:

Lack of Thoroughness: Refusal to run necessary tests, leading to delayed diagnoses and increased costs.
Dismissive Attitudes: Doctors laughing at symptoms and sending patients home without proper care.
Impersonal Treatment: Feeling treated like a number rather than a person, with care seemingly dependent on the severity of visible symptoms.
Communication Issues: Delays in test ordering and result delivery, and a lack of communication from attending physicians.
Nursing Care Concerns: Indifference from nurses, slow response times, and a perceived lack of compassion.

It's crucial to remember that Ronald Reagan UCLA Medical Center is also a teaching hospital, which can sometimes impact the patient experience, especially regarding the level of direct attention from attending physicians.

tags: #UCLA #Health #medical #records #request