IU Health University Hospital: Comprehensive Care and Innovation in Indianapolis

IU Health University Hospital, a leading academic medical center in Indianapolis, Indiana, stands at the forefront of medical advancements, offering patients access to cutting-edge treatments, therapies, and procedures. As a teaching hospital, it is closely affiliated with the Indiana University School of Medicine, fostering a culture of research, innovation, and exceptional patient care.

A Leader in Advanced Medicine

IU Health University Hospital is a recognized leader in technology. The hospital's commitment to innovation means patients benefit from medical breakthroughs originating in the research laboratories at Indiana University School of Medicine. Through robust clinical research programs, these ideas are translated into tangible improvements in patient care, making advanced treatments available to those who need them most. Many advances in medicine that help patients throughout the United States originate as ideas in the research laboratories at Indiana University School of Medicine and, through clinical research programs, become incorporated into patient care at IU Health University Hospital.

Comprehensive Medical Services

IU Health University Hospital provides a wide range of medical services, including:

Cancer Care: Complete diagnosis and treatment is offered at IU Health Simon Cancer Center.
Ear, Nose, and Throat (ENT): Otolaryngologists diagnose and treat disorders of the ear, nose, and throat, including tumors of the head and neck.
Gastrointestinal (GI) and Liver Diseases: Comprehensive diagnosis and treatment for gastrointestinal (GI) conditions and liver diseases.
Urology: Diagnosis and treatment for conditions affecting the urinary tract.

Accessibility and Convenience

Parking and Transportation

IU Health University Hospital strives to make access as easy as possible for patients and visitors. Consider the following when planning a visit:

Drop-off and Pick-up: Patients can be dropped off or picked up at the main entrance or as directed on the pre-visit information from their doctor’s office.
Garages: All garages have elevators, stairs, and reserved parking spaces for people with special parking needs.
Valet Service: Valet service is available Monday-Friday from 7 am to 4:30 pm for $15. Valet service is free for ADA patients and visitors with a Handicap plate/placard displayed at the time of arrival at: Cancer Pavilion at IU Health University Hospital: 535 Barnhill Drive; IU Health Simon Cancer Center: 1030 W. Michigan St.; IU Health University Hospital main entrance: 550 N. University Blvd.
Automated Garages: The Adult Outpatient Center Garage and the Vermont Street garage are fully automated. Automated Pay Stations (APS) are located in the garages, accepting cash, credit card and IU Indianapolis issued validations for payment.
Financial Assistance: If you have concerns about paying for parking, there is a financial assessment process for patients and visitors to receive parking assistance based on financial need. You may inquire about completing the assessment at registration, or by asking your care team.
Monthly Parking Passes: Family and visitors who have a loved one at any IU Health facility for a long-term stay may purchase a monthly parking pass for either surface lots or garages from IU Indianapolis Parking Services.
Public Transportation: IndyGo, Indianapolis’s public transportation system, has several bus routes with stops near IU Health University Hospital. The IU Health shuttle service connects IU Health facilities downtown, including IU Health University Hospital.

Visiting Guidelines

To ensure the health and safety of patients, the following visitor restrictions may be in effect:

Visitors younger than 18 years may not be permitted on patient units.
Visitors who have flu-like symptoms, such as fever, cough, chills, or muscle aches, may not be allowed to visit patients.
Patients may designate one or two people as a primary support with 24/7 visitation access.

Care team members may occasionally change or restrict normal visiting hours in the interest of the patient's health. Children under 18 may visit during regular visiting hours when accompanied by an adult, unless seasonal or special restrictions are in place. Children under 18 must be supervised by an adult and cannot be left unattended. For your protection, people should not visit if they are sick, especially if they have a sore throat, cold or fever. Overnight visitors are not permitted in double occupancy rooms.

Additional Amenities

IU Health University Hospital also offers a range of amenities to enhance the patient and visitor experience:

Free Wi-Fi: Available 24 hours a day, seven days a week in all areas of our hospital.
Pharmacy Services: Including prescription refills.
Wheelchair Assistance: Available upon arrival.
Classic Cuisine: Allows patients to choose daily what and when they want to eat. Family members and visitors may also order a guest meal from Beacon Cafeteria.
Hotel Accommodations: ProCare Network (a free service) can help you find hotels offering special discounted rates for family members and other guests.

Emergency Management and Communication

IU Health utilizes Spok e.Notify solution to automate their notification processes. The Emergency Management team has notification tiers consisting of different groups. Tier one includes executives from all three hospitals, and tier two includes individuals that are hospital and department specific. Fire drill notifications are not the only use IU Health has for Spok e.Notify. They have found ways to automate the notification process for other time-sensitive situations, including severe weather alerts. Messages can also be sent to off-site locations such as labs, administrative buildings, or other hospitals in the statewide network to notify them of a patient transfer, lab delay, or an incident occurrence. IU Health leverages Spok® Smart Console and Spok® Smart Web. Spok Smart Console is an operator console that enables the call center staff to respond to and process calls more quickly with just a few keystrokes. The Spok Smart Web solution is a web-based directory for personnel’s contact and scheduling information including on-call schedules. All of IU Health’s Spok solutions leverage a single database for accurate information sharing. Spok e.Notify will message to an individual’s secondary device if the message is not acknowledged using the primary contact information in the system. With every fire drill, departments are required to fill out a documentation form, and the Spok e.Notify notifications serve as a reminder for the staff to submit this form.

IU Indianapolis Campus Health

IU Indianapolis Campus Health can fill in the gaps. They offer a variety of medical services at their on-campus clinic, so you can get the care you need to stay well. You’re welcome to walk into the clinic to seek an appointment, too. They handle those on a first-come, first-served basis. They are located at Lockefield Village on the first floor. If you are more than 15 minutes late, they will reschedule your appointment. If you have a medical emergency, call 911 or visit the nearest emergency room immediately.

Services Offered at Campus Health

COVID-19 testing and boosters
Wellness (biometric) screenings
Annual exams
Breast exams
Cervical cancer screenings (PAP testing)
Contraception advising and prescriptions
Bladder infection (UTI) treatment
STI counseling and testing
Pregnancy testing
Vaginitis evaluation
HPV vaccinations
Emergency contraception
Male sexual health
Free rapid HIV testing
Free pregnancy testing
HIV PrEP
MMR (Measles, Mumps, and Rubella)
Tdap
Influenza
COVID-19
Hepatitis A and B
Varicella (Chicken Pox)
Meningitis ACWY and Men B
Human Papillomavirus (HPV)
Polio
Typhoid Fever
Yellow Fever
Rabies
Japanese Encephalitis
TB tests
Travel medicine services

Contacting Campus Health

To schedule an appointment, please call 317-274-8214.

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After-Hours Care

If you become ill or are injured, and you need medical care that cannot wait until Campus Health opens the next business day, please visit an emergency room or immediate care facility, such as:

IU Health Urgent Care Centers
Eskenazi Health
IU Health Methodist Hospital
CVS Minute Clinic
Walgreens Take Care Clinic

Pharmacies Near Campus

University Hospital Retail Pharmacy
CVS
Kroger
Walgreens
Walmart

When to Call 911 or Visit an Emergency Room

If an individual seems confused and very sleepy or cannot be awakened
Experiencing chest pain with shortness of breath, nausea, and/or sweating
Loss of consciousness
Uncontrollable bleeding
Fractures

Tips for Incoming Students

Check to see if a physical exam is required prior to attending classes.
Make sure you know the name and dose of any medication you take and have an adequate supply to get started.
Be able to list all your allergies.
Be able to provide proof of vaccinations based on the requirements of IU Indianapolis and the school/program in which you are enrolled.
Call your health insurance provider to ask about coverage and co-pays when visiting the Campus Health clinic.
Know where the Campus Health clinic is located on a campus map. (Hint: Look for Lockefield Village.)
If Campus Health is closed, do you know where to go? Locate other clinics for immediate or urgent care.
If you are under the age of 18, please have your parent or guardian fill out our Minor Consent Form and bring it with you to Campus Health.

Commitment to Affordability

IU Health is committed to providing affordable care to its patients. Five years ago, IU Health launched a body of work to take a different approach regarding the ongoing management of commercial hospital price increases and adopted a Care Affordability Plan. To date, this plan has saved patients and employers more than $1 billion.

Read also: Legacy of Fordham University

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