Navigating Student Sign-In at HCC: A Comprehensive Guide

For students accessing the Student System at Houston Community College (HCC), this guide provides comprehensive assistance. Our aim is to offer clear directions and support for navigating the system effectively.

Initial Access: First-Time Users

If you've previously applied to HCC, a User ID and password have already been established for you. To access the Student System for the first time:

Navigate to the Student System Sign In page.
Click the "First Time User" link.
Enter your Social Security Number (SSN) or P number and Date of Birth (DOB) to retrieve your User ID and temporary password.

Retrieving a Forgotten User ID

If you've forgotten your User ID, follow these steps:

Go to the Student System Sign In page.
Click on the "Retrieve UserID" link.
Follow the prompts to recover your User ID.

Resetting a Forgotten Password

To reset your password:

Go to the Student System Sign In page.
Click on the "Reset Password" link.
Enter your Social Security Number (SSN) or P number, Date of Birth (DOB), and User ID to access your account and reset your password.

Unlocking Your Account

If you find yourself locked out of your account:

Go to the Student System Sign In page.
Click on the "Reset Password" link.
Enter your Social Security Number (SSN) or P number, Date of Birth (DOB), and User ID to access your account and unlock it.

Troubleshooting Common Error Messages

Encountering technical difficulties is not uncommon. Here's how to address some frequent error messages:

Invalid User ID / Password Error

If you receive the error message: "You have entered an invalid user ID / Password," try the following:

Close Microsoft Internet Explorer.
Open a new Microsoft Internet Explorer window.
Sign in to the system again.
If using Safari or Mozilla, close your browser, open a Microsoft Internet Explorer window, and attempt to log in again.
Go to Internet Options > Advanced Settings to update your internet options to allow cookies.

System Downtime Error

If you encounter the message: "System Downtime: We are currently performing routine maintenance on our online registration system at this time. Please check back with us. Thank You," follow these steps:

Close Microsoft Internet Explorer.
Open a new Microsoft Internet Explorer window.
Sign in to the system again.
If using Safari or Mozilla, close your browser, open a Microsoft Internet Explorer window, and attempt to log in again.
Go to Internet Options > Advanced Settings to update your internet options to allow cookies.
Clear your browser cookies & cache.
Switch to a personal computer (PC).

When to Contact the Help Desk

If the above steps do not resolve your issue, it could be due to a data problem. In such cases:

Contact the Help Desk at 713.718.8800 to create a work order.
A technician will be assigned to resolve the issue.

Additional Resources at HCC

Beyond student system support, HCC offers a range of resources to support students:

Financial Aid

HCC provides various scholarships, grants, loans, and work-study opportunities to make education more affordable. Explore these options to finance your education.

Human Resources (HR) Services

Hillsborough College (HCC) offers a comprehensive suite of Human Resources (HR) services designed to support current and prospective employees, retirees, and the institution's overall mission.

Job Opportunities

HCC provides a variety of employment opportunities, including full-time, part-time, and adjunct teaching positions across all campuses. External applicants can find job postings and application information through the HR department.

Read also: Guide to UC Davis Student Housing

tags: #student #sign #in #HCC #help