NTUC LearningHub: Championing Human Skills in the Age of AI

NTUC LearningHub (NTUC LHUB), a leading Continuing Education and Training provider in Singapore, is committed to transforming the lifelong employability of working people. With a focus on equipping the workforce with critical human capabilities to thrive in a rapidly evolving, AI-driven environment, NTUC LHUB offers a comprehensive suite of courses and learning opportunities. The organization's dedication is underscored by its "Human+ Championed by NTUC LearningHub" brand identity, which reaffirms the importance of human skills in complementing artificial intelligence.

NTUC LHUB Leadership Academy: Elevating Leadership Excellence

The NTUC LHUB Leadership Academy addresses the growing need for strong leadership in Singapore. Recognizing the importance of core leadership capabilities such as strategic thinking, problem-solving, and critical thinking, the Academy places human skills at the center of leadership development through a structured and applied learning approach. This academy reflects NTUC LearningHub's commitment to strengthening Singapore's leadership pipeline by equipping business leaders with the human skills needed to navigate complexity, inspire teams, and lead with purpose in a technology-driven economy.

Addressing the Communication Gap

According to NTUC LHUB's Leadership and Coaching Report 2025, business leaders recognize the importance of effective communication as a key leadership skill. However, there is a significant gap between recognition and actual possession of this skill, with nearly half of business leaders (48%) identifying effective communication as key, but only 27% feeling they currently possess it. The NTUC LHUB Leadership Academy aims to bridge this gap by providing targeted training and development opportunities in communication and other essential human skills.

Strategic Collaborations and Partnerships

To enhance curriculum development and focus on fair, inclusive, and people-centered leadership, NTUC LHUB has established strategic collaborations and partnerships with reputable organizations. These include:

Harvard Business Impact (HBI): NTUC LHUB is formalizing its collaboration with HBI to introduce new leadership courses by leveraging its global expertise and highly impactful thought leadership. NTUC LHUB is exploring three new leadership courses powered by globally recognised Harvard Business Impact (HBI), for early-stage managers to build self-awareness, emotional intelligence, and people-centric influence.

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Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP): NTUC LHUB has a strategic partnership with TAFEP to develop courses aligned with the Workplace Fairness Act.
Employers: NTUC LHUB signed Memoranda of Understanding (MoUs) with employers Aster Chemicals and Energy, City Developments Limited, SMRT Corporation and Yayasan MENDAKI to co-develop leadership competency frameworks, identify emerging workforce development needs and deliver targeted training courses.

New Courses Offered by NTUC LHUB

NTUC LHUB is introducing nine new courses, further strengthening its offerings with a comprehensive suite of experiential and practice-oriented learning opportunities. The courses are designed to enhance leadership capabilities, team performance, and responsible people management.

Leadership Courses Powered by Harvard Business Impact (HBI)

NTUC LHUB is exploring three new leadership courses powered by globally recognised Harvard Business Impact (HBI), for early-stage managers to build self-awareness, emotional intelligence, and people-centric influence. Learners will gain knowledge on practical behavioural frameworks and relevant real-world application tools to lead confidently and effectively in a fast-evolving and AI-led workplace.

Foundations for Aspiring Manager Powered by Harvard Business Impact (Level 1): This course is designed for high-potential individuals preparing for future leadership roles, focusing on the development of foundational self-awareness, adaptability, and peer collaboration skills. Participants will complete the Everything DiSC assessment and receive a personalised profile to identify natural behavioural styles, strengths, and potential blind spots. The course integrates role-plays, group discussions, and curated Harvard Business case studies and multimedia resources to support real-world application. Participants will practise active listening, inclusive communication, and trust-building across different DiSC styles, while cultivating a learning mindset and experimenting with new digital tools.

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Essential Skills for First time managers powered by Harvard Business Impact (Level 2): This course is designed for newly promoted managers and supervisors stepping into their first leadership roles. Participants will complete the Genos EI Self-Assessment and receive personalised feedback to strengthen self-awareness and identify emotional strengths and development areas within a leadership context. The course integrates role-plays, group discussions, and curated Harvard Business case studies and multimedia resources to support real-world application. Participants will practise clear communication, active listening, and inclusive influence grounded in EI principles, while exploring AI fundamentals to support team development in a modern workplace.
Leading with Emotional Agility Powered by Harvard Business Impact (Level 3): This course is designed for team leads, frontline managers, and operational supervisors seeking to strengthen their leadership effectiveness in dynamic team environments. Powered by the Genos 180° Leadership Survey, the course provides participants with external feedback on their emotional intelligence (EI) and supports the practical application of EI behaviours in real-world leadership contexts. The course integrates EI-driven techniques for conflict resolution, inclusive collaboration, and influence beyond the immediate team, alongside advanced communication skills such as active listening and managing digital and hybrid fatigue. Structured feedback loops, rapid learning cycles, and curated Harvard Business case studies and multimedia resources support real-world application and reflection.
Future-Ready Moves: Cross-Functional Influence & Strategic Impact (Level 4): This course is designed for department managers, aspiring senior managers, and future directors who are ready to lead across teams and drive strategic impact at the departmental level. The course focuses on developing cross-team leadership effectiveness through guided self-reflection and adaptability practices, alongside practical frameworks for leading change, addressing complex multi-team challenges, and mapping key stakeholders. Participants will also explore data-, digital-, and AI-informed planning using simple analytics, supported by curated case studies and multimedia resources developed by a global institute of higher learning. These learning activities enable real-world application and informed decision-making at the departmental level.
Future-Ready Moves: Leadership Transformation & Stakeholder Mastery (Level 5): This course is designed for senior managers and division directors who are ready to lead at scale. Anchored on the Genos 360° Emotional Intelligence feedback, the course develops deep self-awareness to support leadership effectiveness and sustained growth. The workshop integrates scenario planning and risk assessment to support strategic decision-making in uncertain environments, alongside ecosystem mapping and coalition-building to strengthen cross-functional influence. Curated case studies and multimedia resources developed by a global institute of higher learning support real-world application and reflection.

Coaching Suite

NTUC LHUB is also expanding its Coaching suite with two new courses that enhance leadership capability and team performance, developed in alignment with the International Coaching Federation (ICF) globally recognised coaching accreditation standards.

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Harnessing Emotional Intelligence (Mid Management): This course is designed for middle managers seeking to elevate their leadership effectiveness and strengthen team collaboration through emotional intelligence (EI). Participants will engage in structured self-awareness exercises to recognise and manage their own emotions, as well as those of others. The course demonstrates how EI can be applied to motivate individuals, manage conflict constructively, and foster positive workplace behaviours that support collaboration and performance. The course includes a proprietary 180° EI assessment completed prior to the workshop, which guides each participant's development journey through personalised insights.
Unlock Sales Leadership with Coaching: This course is designed for new and experienced sales managers seeking to drive team performance through modern leadership and coaching approaches. Blending insights from neuroscience, psychology, and the DiSC profiling tool, the course enables leaders to develop deeper self-awareness and a stronger understanding of team dynamics. The course develops essential coaching capabilities, including active listening, powerful questioning, and the application of the GROW model, while exploring strategies to foster psychological safety, innovation, and engagement within sales teams. Participants will also examine the drivers of intrinsic motivation-Autonomy, Mastery, and Purpose-to support long-term performance.

Responsible People Manager Role Badge Courses

The Academy will offer four courses leading to the Institute for Human Resource Professionals (IHRP)'s Responsible People Manager Role Badge. Developed by NTUC LHUB based on course rubrics established by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) and IHRP, these courses recognise people managers who demonstrate responsible, fair and future-ready leadership, in line with the Workplace Fairness Act.

Responsible People Manager Role Badge - Workplace Fairness and Inclusivity L1: This course helps new and aspiring people managers manage their teams fairly, responsibly, and with confidence. Through practical activities, role-plays, and real workplace examples, participants learn how to hire and manage people using skills-first, merit-based practices. Participants also learn how to apply fair and inclusive practices in day-to-day people management. This includes recognising and addressing bias, communicating inclusively, building psychological safety, and applying fair standards for task allocation and recognition. This Level 1 course is part of the Responsible People Manager Role Badge pathway. A Level 2 course is also available for strategic leaders, covering more advanced and strategic topics to support organisation-wide implementation of workplace fairness and inclusivity practices.
Responsible People Manager Role Badge - Performance & Transition Management L1: This course equips people managers with practical skills to manage performance issues, workplace concerns, and employee transitions in a fair, respectful, and compliant manner. Through practical activities, role-plays, and real workplace scenarios, participants learn how to identify early signs of dissatisfaction or conflict, hold psychologically safe conversations, and address concerns promptly and professionally. The course also covers effective performance management and employee transitions, including coaching for improvement, conducting fair performance reviews, managing resignations and exits with empathy, and supporting retrenchment processes in accordance with organisational guidelines. This Level 1 course forms part of the Responsible People Manager Role Badge pathway. A Level 2 course is also available for strategic leaders, covering more advanced and strategic topics such as organisation-wide performance governance, complex transition planning, and risk management.

Additional Courses

Leading with Influence (Mid Management): This course is designed for middle managers seeking to expand their impact and drive positive outcomes across teams and the wider organisation. The course focuses on the principles and psychology of influence, helping managers navigate organisational dynamics and manage diverse stakeholder relationships with confidence and integrity.
Leading Teams for Change Success (Mid Management): This course is designed to equip leaders with the skills and frameworks required to effectively drive and support teams through organisational change. The course introduces established change management theories and proven methodologies, while developing essential leadership capabilities in decision-making, prioritisation, and communication. By the end of the course, learners will be equipped to measure and sustain change initiatives, ensuring continued performance and engagement during periods of transition.
Transformative Conversations for Career Development: This course is designed for leaders and managers seeking to align individual career development with organisational objectives, while fostering a culture of continuous growth and engagement. Through practical case studies, role plays, and peer discussions, learners will develop foundational coaching competencies such as active listening and powerful questioning. Participants will explore strategies to manage challenging career discussions with confidence, embed coaching practices into everyday management, and evaluate the effectiveness of career development initiatives.
Effective Change Leadership and Strategy (Senior Management): This course is designed for senior management, focusing on leading and sustaining change in fast-paced and dynamic business environments. The course explores practical tools and frameworks for change leadership, enabling leaders to evaluate the impact of emerging trends and disruptors, manage risks, and leverage opportunities for organisational growth. The course also examines how Artificial Intelligence (AI) can enhance change leadership by supporting decision-making, sense-making, and the evaluation of change initiatives.
Lead, Empower & Thrive with Emotional Intelligence (Senior Management): This course is designed for senior management, focusing on leveraging emotional intelligence to drive organisational success. Participants will receive personalised feedback to deepen self-awareness and develop practical skills in emotional regulation, resilience, and navigating disruptive situations. By the end of the course, participants will be equipped to inspire teams, foster a positive and high-performance work culture.

NTUC LearningHub: A Total Learning Solutions Provider

NTUC LearningHub is a Total Learning Solutions provider, offering a wide range of relevant end-to-end training. The organization provides various learning modalities, including:

In-person training
Instructor-led virtual live classes (VLCs)
Asynchronous online learning

The NTUC LearningHub Learning eXperience Platform (LXP)-a one-stop online learning platform-offers timely, bite-sized and quality content for learners to upskill anytime and anywhere.

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