Comprehensive Healthcare Services at Midwestern University Multispecialty Clinic

Midwestern University Clinics offer a wide range of health services, including dental, eye, family medicine, therapy, and more, in Downers Grove, IL, and Glendale, AZ. These clinics combine state-of-the-art medical facilities with a training ground for future healthcare professionals. Advanced Midwestern University students gain practical experience by engaging with real patients under the supervision of expert clinical faculty, bridging the gap between academic knowledge and real-world caregiver scenarios.

Integrated Primary and Family Medicine

Midwestern University's Family Medicine and Primary Care physicians, along with advanced practice providers, offer patient-centered care for individuals and families at every stage of life. They focus on long-term health and wellness, providing services ranging from routine wellness exams to complex health management.

Personalized Wellness Plans

These medical experts partner with patients to create personalized wellness plans. They consider individual health history, lifestyle, and goals to develop tailored care plans. Patients also benefit from seamless access to specialists within the Multispecialty Clinic and other campus-based clinics, such as the Eye Institute, Dental Institute, Foot and Ankle Services, and Therapy Institute, all conveniently located in one place.

Comprehensive Primary Care Services

The Primary Care team offers a range of services to support patients and their families:

Preventive Care: Regular check-ups, immunizations, and screenings to help maintain health and detect potential issues early.
Chronic Disease Management: Expertise in managing conditions such as diabetes, hypertension, asthma, and heart disease to improve quality of life.
Acute Care: Treatment for unexpected illnesses or minor injuries.
Family-Centered Care: Support for patients of all ages, from newborns to seniors, with care tailored to each family member’s needs.
Pediatrics: Comprehensive care for children, including well-child exams, vaccinations, acute care, and guidance to support healthy development.
Women’s Health: A range of services, including annual exams, family planning, postnatal care, and menopause management.
Osteopathic Manipulative Medicine (OMM): Hands-on approach to diagnosing, treating, and preventing illness or injury through gentle manipulation of muscles and joints to relieve pain, promote healing, and improve mobility.

Partnering for Wellness

The Family Medicine and Primary Care team is available for managing ongoing conditions, scheduling annual check-ups, and establishing care for entire families.

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Specialized Services

Dental Institute

The Dental Institute is a state-of-the-art facility that utilizes the latest technology to provide high-quality dental care at affordable prices. Students provide comprehensive, compassionate care while building interpersonal relationships with their patients.

Comprehensive Dental Care

The Dental Institute follows a patient-centered care approach to dental education, where patients are actively involved in planning their care. This includes educating patients to make informed decisions, though it does not imply that patients dictate the type of care provided.

Denture Services

The Dental Institute offers complete and partial denture services, where a special mold of the mouth is formed to design the denture by hand for fitting. Depending on the jaw and bone structure, some dentures may require more attention, and surgery may be necessary to address issues affecting the supporting tissues of the teeth.

Periodontics

Midwestern University faculty and students specializing in Periodontics help patients ensure long-term oral health through crown lengthening, pocket reduction surgery, tissue grafts, implants, tooth removals, and more. State-of-the-art technology is used to ensure patient comfort and successful surgery.

Becoming a Dental Patient

The first step in becoming a patient at the Dental Institute is to schedule a screening appointment. This appointment will be a brief examination by a faculty member to determine if the patient's dental concerns are compatible with the educational needs of the students. Due to the nature of an academic dental clinic, not everyone is selected as a patient.

If selected as a potential teaching case, the patient will be assigned a student doctor in the Dental Institute based on their dental needs and the student’s educational needs. The initial appointment with the student doctor will consist of a review of the patient's health history, a comprehensive examination, and x-rays to determine the required treatment.

Throughout the examination, patients are kept informed. After the initial appointment, a follow-up appointment will be scheduled to determine the treatment needs. Alternate treatment plans may be presented, and each treatment plan will be explained to the patient, including what to expect, the cost, and the risks of treatment and non-treatment.

Patients will not have the option to select only limited portions of the recommended treatment plan for dental care or to split services between the Dental Institute and a private dentist, with the exception of emergency treatment.

Emergency Dental Treatment

Care provided by a private dentist is limited to the relief of pain and suffering and the necessary steps to ensure that the situation will not recur.

Important Information for Dental Patients

Children must be supervised by another adult in the waiting area at all times; otherwise, the appointment will be canceled.
Appointments should be canceled only when absolutely necessary, with 48 hours of notice. Failure to provide adequate notice will result in a "no show" appointment.
Any questions about treatment, fees, or rights should first be directed to the student doctor and supervising faculty doctor.
No patient will be denied treatment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, or public assistance status.
Patients will be treated courteously, with dignity and respect for their right to confidentiality.
Patients will receive an explanation of the examination results, alternative treatment options, sequence, costs of service, and the option to pursue care elsewhere if dissatisfied with the planned treatment.
Patients will be advised of the risks of the planned treatment, including risks of individual procedures and the consequences of no treatment.
Patients will receive continuity of care and completion of treatment.
Every patient will receive a copy of the Patient Bill of Rights at the time of service.
The Quality Assurance Committee conducts random examinations to determine the completeness, timeliness, and appropriateness of care, the patient’s level of satisfaction with care, and the completeness of the patient record.

Patient Dismissal Policy

Midwestern University maintains a positive, trusting, and cooperative relationship with clinic patients. However, a clinic may choose to dismiss a patient from the teaching program or from the clinic for the following reasons:

Need for care or expectations exceed the scope of a teaching program.
After three no-show appointments during the preceding twelve calendar months.

A patient who exhibits drug-seeking behavior, sexual or other forms of prohibited harassment, and/or use of abusive or derogatory language will be dismissed from all clinics. A patient may also be dismissed for failure to meet all financial obligations.

Dismissed patients may appeal their dismissal to the appropriate Clinical Director, the Dean of the College, or their designee for discussion and resolution.

Dental Records

Dental records are the property of the Dental Institute. As the patient, you have a right to view them and have reasonable access. Copies of your records and x-rays will be provided to you or forwarded to another practitioner upon your signed written request.

Dental Institute Fees and Payments

There is an initial fee to evaluate you as a potential teaching case at your screening appointment. This initial fee includes an examination and x-rays.

Multi-step appointment services (e.g., crowns, bridges, complete and partial dentures, implant procedures, or root canal procedures) require payment of 50% of the fee at the time of the start of treatment. The remaining balance for that treatment is due at the beginning of the appointment when the restoration is completed or the appliance is delivered.

Payment for office services, co-pays, and deductibles are due at the time of service. If you are unable to pay for services at your appointment, your appointment will be rescheduled.

The Dental Institute accepts cash, personal checks with valid identification, American Express, Discover, MasterCard, and Visa. There is an additional charge for returned checks. Patients will not receive treatment until all fees and outstanding charges are paid in full or payment arrangements have been made.

While our students and faculty are grateful for your gestures of appreciation, please understand that it is University policy that they cannot accept gifts or gratuities from patients.

Dental Insurance

The Midwestern University Dental Institute currently accepts a limited number of dental insurance plans. However, as a courtesy, a copy of the dental claim form will be provided for you to submit to your insurance company for reimbursement once services are paid in full. It is the patients’ responsibility to review their insurance policies regarding any limitations, exclusions, alternative benefits, deductibles, co-payments, annual maximums, and pre-authorizations prior to treatment.

Patients are responsible for verifying with their insurance carrier whether they need a referral or prior authorization and for obtaining and bringing the referral or prior authorization to their appointment.

Fee Estimates

Patients will be advised of their recommended treatment and its estimated cost, as well as any alternative treatment options. The accepted treatment plan will be signed by the patient and attending faculty member. This treatment plan will be entered into our dental patient management system, which will allow the clinic administration to track the progress of your care.

Fee estimates are based on the current fees at the time the treatment plan is signed. However, the fee charged at the time any service or procedure is started will be the fee that is currently in effect.

At each visit, you will be advised of the costs of each succeeding procedure so that you are prepared for the subsequent charges.

Sports Medicine

Athletes of all ages and skill levels may benefit from sports medicine services at the Midwestern University Clinics to increase reaction time, learn how to prevent injuries, and enhance mental focus.

Student Health Services

Downers Grove Campus

Students at the Downers Grove campus can find full-service primary care at Midwestern’s Family Medicine Clinic at the Multispecialty Clinic. Here, students may have a visit with one of the two physicians or with the Physician Assistant.

Glendale Campus

The Glendale Campus provides students with a comprehensive health center on campus. Sick students can be seen by a primary care provider when they schedule an appointment. The Student Acute Care (Sick) Clinic is designed for students who develop acute medical issues only. Students who are on the Aetna Student Health Plan can also obtain their annual wellness physicals, including well-woman checks, through the Physician Assistant that is assigned to the Student Acute (Sick) Clinic.

Health Requirements for Students

To protect MWU students and patients, Midwestern University requires students to submit documented proof of immunity against certain diseases prior to and during their enrollment. It is also a requirement for all students to carry health insurance. For acute medical issues, students can visit the Multispecialty Clinic.

The University offers a student health plan through Aetna Student Health.

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