Exploring Career Opportunities at Carnegie Learning: Roles, Requirements, and Culture
Carnegie Learning stands as a prominent provider of K-12 education technology, curriculum, and professional learning solutions. With research-based offerings for mathematics, ELA, world languages, and more, Carnegie Learning aims to transform learning and deliver results for teachers and students. This article delves into the various job opportunities available at Carnegie Learning, highlighting the requirements, responsibilities, and the company's unique culture.
Customer Support Specialist (Temporary)
Carnegie Learning seeks a customer advocate to join its Customer Support team. While offices are located in Pittsburgh and Tucson, remote work is an option. The Customer Support Specialist plays a significant role in customer satisfaction and student achievement by assisting teachers, administrators, students, and parents in utilizing Carnegie Learning's educational materials. This temporary position, lasting approximately 4-6 months, offers flexibility based on performance and company needs.
Responsibilities
- Answer, research, and resolve first and second-level customer issues.
- Assist in onboarding new and returning customers.
- Become an expert on Carnegie Learning product features and capabilities.
- Educate and empower customers to better understand the Carnegie Learning product suite.
- Assist in creating, translating, and maintaining customer-facing and internal documentation.
- Assist in troubleshooting and documenting school and district-level issues.
- Escalate critical support issues to the appropriate internal channel.
- Help to develop the customer support profession through sharing knowledge, experimenting with new innovations, and discussing best practices.
- Increase customer satisfaction and build loyalty through providing personal customer support.
Requirements
- Excellent verbal and written communication skills.
- Ability to solve problems logically and critically.
- 0-1+ years in a customer service position, preferably online support.
- Previous experience with educational software or a background in education preferred.
- Effective time management and organizational skills.
- Comfortability in working with technology and a basic understanding of the internet and computer systems.
Ideal Candidate
The ideal candidate enjoys making things easier for customers and colleagues, is energized by helping people, loves learning, is positive, and is comfortable with some uncertainty.
Professional Learning Specialist, Mathematics (Part-Time)
The Professional Learning team seeks motivated current or former mathematics teachers, instructional coaches, or leaders to join their team in a part-time, year-round capacity. As a Professional Learning (PL) Specialist in Mathematics, you will facilitate professional learning for K-12 educators utilizing Carnegie Learning mathematics resources on an as-needed basis. A Carnegie Learning PL Specialist is a product ambassador, promotes implementation fidelity, and increases teacher effectiveness in the schools/districts they support.
Responsibilities
- Professional Learning Facilitation: Deliver engaging professional learning workshops (initial implementation workshops, virtual workshops, and conference presentations). Deliver job-embedded professional learning (formal coaching cycles, demonstration lesson cycles, co-teaching, lesson planning, PLC facilitation). Design and deliver custom professional learning workshops.
- Content Support: Develop correlations, custom curriculum, rubrics, and other documents to support specific PL partner needs. Support the sales team in pre- and post-sales environments (RFP/proposal design, pre-sales discussions, formal presentations, and supporting pilot opportunities). Provide Tutoring Services to CL customers as desired/available.
- Other: Varied work opportunities based on skills and experience, performing other duties as assigned.
Requirements
- Bachelor’s degree in Education.
- 3+ years mathematics teaching experience.
- Previous knowledge of Carnegie Learning mathematics products is preferred.
- Flexible schedule and availability during the summer and/or school year.
- Experience mentoring, coaching, or managing teachers and/or delivering professional learning (preferred).
- Understanding of school and district infrastructure including technology environments and management.
- Ability to work in a fast-paced environment maintaining positive attitude in stressful situations.
- Solution-minded and detail-oriented.
- Excellent written, verbal, and presentation skills.
Day-to-Day Activities
- 80% Professional Learning Facilitation
- 15% Content Support
- 5% Other
Note: This job requires travel when supporting Professional Learning Opportunities onsite.
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Content Marketing Specialist, Literacy and World Languages
Carnegie Learning is seeking a Creative Content Marketing Specialist to join their remote team, focusing on developing compelling content that resonates with K-12 educators and administrators.
Responsibilities
- Craft and refine various content types (customer success stories, blog posts, ad copy).
- Collaborate with marketing teams.
- Optimize content for SEO.
- Strategize to engage K-12 audiences effectively.
- Refine social media strategy for products.
- Drive SEO and content optimization strategy to connect content with prospects and drive MQLs.
- Provide strategic consult on SEM, working with internal CL and vendor partners.
- Lead and complete writing projects that include multiple rounds of review with various stakeholders and subject matter experts.
Requirements
- Strong background in content marketing and copywriting.
- Ability to adapt writing for diverse audiences.
- Deep understanding of SEO principles.
- Experience with data-driven strategies.
- Bachelor's degree in English, Communications, or related field.
- Experience in literacy/world languages education markets preferred.
- Proven content marketing experience required.
- Demonstrated ability to adapt writing style to different audiences and goals, effectively tailoring content to resonate with K-12 administrators and educators.
- Strong understanding of SEO principles and experience optimizing content for search engines, driving organic traffic, and improving online visibility.
- Proven ability to blend UX writing with SEO and accessibility practices to create content that resonates with a diverse audience.
- Knowledge of data-driven content marketing strategies, including the ability to analyze content performance metrics and make data-backed decisions to optimize content effectiveness.
- Detail-oriented with exceptional organizational skills, capable of managing multiple writing projects simultaneously and meeting deadlines.
Ideal Candidate
The ideal candidate is a "word chameleon" who can shift from shaping impactful messaging to inspiring customer success stories, crafting thought leadership blog posts, and writing quippy ad copy. They are passionate about balancing a data-driven, SEO-minded approach with human-centered, emotionally rich writing.
Benefits and Culture at Carnegie Learning
Carnegie Learning offers a range of benefits, including:
- Named a Pittsburgh Top Workplace five years in a row
- Medical, dental, and vision benefits
- Virtual health services
- Basic life and disability insurance
- HSA, FSA, DCSA, and Commuter saving accounts
- 401k with company match
- Employee assistance program
- Pet and Legal services insurance
- Generous paid time off and holidays
- Variable compensation opportunities
- Business casual work environment
- Mission-driven culture
- Flexible working hours, leveraging remote capabilities
- Flexible work arrangements with Work From Anywhere Policy
- Reduced working hours for soon-to-be and new parents
- Free access to CL products for employees and their children
- Quarterly Wellness Incentives
- Monthly employee activities + recognition program
- Employee Resource Groups
Carnegie Learning fosters an environment where people want to work, prioritizing the team, encouraging innovation, and pursuing its mission relentlessly. The company values unique attributes, characteristics, and perspectives, believing that diverse individuals can collectively address issues facing the business and industry.
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