Navigating Health and Wellness at UVA: A Comprehensive Guide to Student Services

The University of Virginia (UVA) is committed to supporting the health and well-being of its students through a diverse range of services and dedicated professionals at the Department of Student Health and Wellness (SHW). This article provides a comprehensive overview of the resources available to UVA students, including medical, mental health, and emergency support, both during and after regular business hours.

Accessing Emergency and Urgent Care

In an emergency or life-threatening situation, students should immediately call 911. UVA provides several options for urgent medical and mental health concerns when Student Health and Wellness is closed.

Urgent Mental Health Support

Counseling & Psychological Services (CAPS) offers providers available at (434) 243-5150 for students needing to speak with someone regarding an urgent mental health concern when Student Health and Wellness is closed.

Students can also access TimelyCare's "TalkNow" service to speak to a mental health professional in minutes, anytime.

Urgent Medical Support

Care providers are always on call at (434) 297-4261 when Student Health and Wellness is closed for students needing to speak with someone regarding an urgent medical concern.

It's important to note that after-hours services cannot cancel or schedule appointments or discuss details of pre-entrance health forms, insurance, or other administrative questions.

Urgent Safety or Well-being Matters

If a student needs to speak to someone about an urgent safety or well-being matter after hours, but does not have a medical or mental health concern, they should still call 911 in an emergency or life-threatening situation.

Counseling & Psychological Services (CAPS)

All UVA students are eligible for emergency, walk-in crisis counseling at Counseling & Psychological Services during regular business hours. Students can find more information about walk-in visits to CAPS.

Support for Sexual Assault Survivors

SHW provides medical and emotional assistance to students who have experienced a sexual assault. A PDF of resources available to students who have experienced a sexual assault is available.

Mental Health Emergency and Crisis Services

For a detailed list of SHW's mental health emergency and crisis services, students can consult the provided PDF.

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Off-Grounds Care Options

When SHW is not open, students needing care in the Charlottesville area can refer to a list of hospitals and urgent care centers.

The Department of Student Health and Wellness (SHW): A Holistic Approach

The Department of Student Health and Wellness is composed of a diverse team of professionals working collaboratively to support the health and well-being of UVA students. SHW also collaborates extensively across Grounds and with UVA Health colleagues on care delivery, initiatives, interventions, and the development of guidelines and protocols related to both physical health and mental well-being.

Media Inquiries and Patient Confidentiality

While SHW makes every effort to respond to media inquiries in a timely manner, direct service and care to students remains its top priority. During particularly busy periods of the academic year, or when an inquiry involves topics SHW has recently addressed, it may need to prioritize accordingly.

To protect patient confidentiality, Student Health and Wellness does not permit video recording, photography, or other media activity inside its facilities without prior approval from the Associate Director of Marketing and Communications.

Data Usage and Privacy

SHW utilizes cookies and data to:

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Deliver and maintain Google services
Track outages and protect against spam, fraud, and abuse
Measure audience engagement and site statistics to understand how SHW's services are used and enhance the quality of those services

If a user chooses to “Accept all,” SHW will also use cookies and data to:

Develop and improve new services
Deliver and measure the effectiveness of ads
Show personalized content, depending on user settings
Show personalized ads, depending on user settings

If a user chooses to “Reject all,” SHW will not use cookies for these additional purposes.

Non-personalized content is influenced by factors like the content being viewed, activity in the active Search session, and the user's location. Non-personalized ads are influenced by the content being viewed and the user's general location. Personalized content and ads can also include more relevant results, recommendations, and tailored ads based on past activity from the browser, like previous Google searches. SHW also uses cookies and data to tailor the experience to be age-appropriate, if relevant.

Users can select “More options” to see additional information, including details about managing their privacy settings.

SHW Facilities and Accessibility

Building Hours

The Student Health and Wellness building features various student spaces (including reflection rooms, a student lounge, and a student living room) meant to promote and empower student well-being.

Business Hours

SHW follows the UVA holiday calendar and closes on appropriate holidays.

Parking

The SHW parking garage is underground on Monroe Lane, which runs parallel to Brandon Ave. You can turn onto Monroe Lane from Jefferson Park Avenue. Please do NOT park in the Monroe apartments' parking garage, as this parking garage is reserved for Monroe residents only and towing is strictly enforced.

P1 parking is for students with appointments only. P2 parking is for staff/faculty with B3 permits only. Once you park in P1, you will need to register your car via your license plate number. There are signs within the office of your appointment to register your car.

Taking the Bus

The University Transit Service (UTS) is a fare-free transit service committed to providing safe, reliable, efficient, and friendly transit service to University of Virginia students, faculty, and staff. UTS buses regularly drive by Brandon Ave, the closest SHW bus stop. Students can take the blue line, orange line, silver line or redline bus.

Reservable Spaces

While most of the SHW public areas are available for drop-in, the Department of Student Health and Wellness (SHW) is pleased to offer some reservable spaces for events and programming that are in alignment with SHW's vision of enhancing the well-being and health of the university community.

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