Navigating Student Financial Services at Cal State East Bay

Cal State East Bay (CSUEB) provides various financial services to assist students in managing their tuition, fees, and other financial obligations. Understanding these services and policies is crucial for a smooth academic experience. This article outlines key aspects of student financial services at CSUEB, including payment methods, deadlines, refunds, financial aid, and important policies.

Overview of Financial Services

The Financial Services department at Cal State East Bay is dedicated to providing comprehensive financial and business services to all stakeholders. Reporting to the Vice President of Administration and Finance/Chief Financial Officer, Financial Services encompasses several key areas:

Accounting and Fiscal Services
University Budget Services
Student Finance and Cashiering Services
Campus ID services (Bay Card)
Procurement and Support Services

The mission of the Financial Services team is to provide financial and business services and solutions to our stakeholders with integrity while ensuring fiscal responsibility.

Payment Options and Procedures

CSUEB offers multiple payment methods to accommodate students' diverse needs. To ensure timely processing, payments must be received in the Student Financial Services Office by the specified deadlines.

Check or Money Order: Make payable to CSU, East Bay.
eCheck (Electronic Check): An online payment method using your bank account's checking and routing numbers. Note that debit or credit card numbers cannot be used for eCheck payments.
Credit/Debit Card: Payments for registration, tuition, and on-campus housing charges are accepted via MasterCard, Visa, American Express, or Discover using CASHNet SmartPay. Note that debit card payments are treated as credit cards and will incur a service fee.

It is crucial to make payments by the fee payment due date to avoid potential issues such as disenrollment.

Fee Payment Deadlines

Students are responsible for ensuring that all fees are paid to the university by the specified payment deadlines. Missing these deadlines can lead to various consequences, including late fees or disenrollment.

Understanding Fee Adjustments

The CSU system makes continuous efforts to maintain student costs at a minimum. However, students should be aware that fees listed in published schedules or student accounts may be subject to change. Increases or modifications may occur if public funding is inadequate. The CSU reserves the right to increase or modify any listed fees, even after initial charges or payments are made. All listed fees, excluding mandatory systemwide fees, are subject to change without notice until the date when instruction for a particular quarter or semester has begun. All CSU listed fees should be regarded as estimates that are subject to change upon approval by the Board of Trustees, the Chancellor, or the Presidents, as appropriate.

Fee Refund Policy

Students who decide not to attend a class after registering must drop the course by the last day of the Drop period. Non-attendance does not automatically dis-enroll a student from the course. Students who wish to withdraw from a course should review the Fee Refund Policy if they wish to receive a refund. Visit the Registration web site to learn more about dropping or withdrawing from a course.

To request a refund, students can click the provided link. Approved refunds will be applied to the original form of payment. Credit card refunds may take one or two billing cycles to appear on the statement. For specific drop date deadlines and information on refunds, students should visit the specific terms refund page.

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Cal Vet Fee Waiver Program

Approval for benefits under the Cal Vet Fee Waiver Program is granted on an Academic Year (AY) basis, with no partial-year grants. To maintain entitlement, applicants must re-apply each year.

Returned Check Policy

A $25.00 penalty fee will be charged to a student's account for any check dishonored by the drawer bank. The returned check and penalty fee must be paid by cash, credit card, or money order. If a student or anyone paying on the student's behalf has written one or more returned checks, check cashing privileges will be revoked. If a returned check was used to pay for more than one student, each student will be assessed the $25 returned check fee. Payments made by a returned check are reversed from the student's account, leaving the balance due and payable immediately.

Financial Aid and Scholarships

The 26/27 FAFSA (Free Application for Federal Student Aid) and CADAA (California Dream Act Application) are available for submission. The priority deadline for both is March 2, 2026. Scholarship applications for the 2026-2027 academic year are also available. Students are encouraged to build their scholarship profile and answer matching questions on the dashboard. The deadline to submit most applications is April 3, 2026. For questions about Disbursements, students can contact the Financial Aid Office.

Tuition Breakdown Requests

Students may request a breakdown of tuition-related charges on official university documents. This breakdown includes a list of all tuition and mandatory fees related to tuition, the term, and an official university seal, signed by a certified employee. All special requests, such as the form of payment, must be indicated in the request. Processing a request can take 7 to 10 business days. All current semester requests will be processed after the add/drop period.

Additional Fees

All fees include a $2 voluntary SIRF fee every fall and spring quarter.

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Contact Information

For questions about Refunds and Charges, students should reach out to Student Financial Services. The Cashier's Office is located in SA 1200 at Cal State East Bay, 25800 Carlos Bee Blvd.

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