Hyundai Learning Portal: A Comprehensive Guide to the Hyundai Performance Institute (HPI)
The Hyundai Performance Institute (HPI) serves as Hyundai Motor America’s (HMA) central hub for learning and support, specifically tailored for dealership Sales personnel. This guide provides a detailed overview of the HPI, its functionalities, and how to effectively utilize it to enhance your knowledge and performance.
General Information about the Hyundai Performance Institute
What is the Hyundai Performance Institute?
The Hyundai Performance Institute (HPI) is Hyundai Motor America’s learning and support function for dealership Sales personnel. It provides access to training materials, performance reports, and other resources designed to improve sales skills and product knowledge.
HPI App Access
Access to the HPI App is automatically granted Monday through Friday to Hyundai dealership Sales department personnel participating in STAR Rewards. Other dealership Sales department personnel, HMA HQ, and Region employees are enrolled weekly.
For Hyundai Motor America HQ/regional employees, the ID begins with 101. For job codes that are not part of STAR Rewards, HPI App access requests are processed weekly. If your job code is other than SM or SP, please allow up to seven (7) days before escalating your access issue.
Accessing STAR Qualification Reports
If your role is authorized, you will see the Reports option in the left-side navigation menu or on the Home page. Dealership Sales Managers (SM) have access to see reports for all Sales Consultants in their dealership; General Managers (GM) and Dealer Principals (DP) have access to see reports for all dealership Sales personnel.
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All app users are provided a member dashboard detailing personal app activity and status. Roll-up dashboards are provided to Sales Managers and above summarizing the activity and status of those teams, dealerships, etc. within their purview. If you are an HPI App user and/or your role is authorized, you will see the “Dashboard” option in the left-side navigation menu or on the Home page. After that, you can explore and discover at your leisure!
HPI App Usage and Compatibility
The HPI App can be used on a dedicated Android tablet or Apple iPad (i.e., used by only one person), or a shared Apple iPad (e.g., one that is owned by the dealership). At this time, the HPI App can only be used on one device, and you cannot freely switch between devices. In the case of a shared iPad, the owner/administrator of the tablet must be available to install the app.
Note that the HPI App is not web compatible and cannot be accessed from a laptop or desktop. HMA has opted to use app-based technology for learning to allow the content to be personalized and customized in the future to individual learner needs.
Who Has Access to the HPI App?
As of July 2025, most Sales department job codes have access to the app and are being offered recommended learning. For the Regions, the RCEM, RSM, RSOM, and DSM are automatically enrolled. They all have automotive retail experience and are available to help you make the most of your HPI App experience.
STAR Qualification: Understanding the Requirements
STAR Certified vs. STAR Qualified
The STAR Rewards program requires Sales Managers (SM) and Sales Consultants (SP) to complete training activities regularly. Hyundai has adopted the term Qualified/Qualification to reflect the on-time completion of required learning. Currently, it is a change in terminology only.
Read also: Is College Park Hyundai a Good Dealership?
Becoming STAR Qualified
If you are assigned a primary job code that is associated with STAR Rewards, complete all required learning activities due within each month on-time to become STAR Qualified.
Monthly Learning Activities
Hyundai regularly releases learning activities grouped in cards. Required learning has a due date. All required learning activities due within a given month must be completed on time to be deemed STAR Qualified for that month.
New Hire Requirements
A New Hire receives a 30-day grace to complete all assigned activities. The 30-day grace is defined as the full month immediately following the month in which they were hired. Upon receiving access to the HPI App, New Hires are assigned a New Hire learning journey plus any learning assignments due within their hire month.
At the start of their second calendar month, new hires are assigned the learning assignments for that month. New Hires must complete the New Hire learning journey and all other assigned learning by the published due dates. At the start of their third month, new hires fall into the ongoing cadence of monthly qualification.
For example, if your hire date is 6/15/2025, you will be assigned the New Hire learning journey + June assignments + (at the start of July) July assignments and have until the end of July to complete all assignments.
Read also: Understanding PLCs
Finding Assigned Learning Activities
At the top of the HPI App Home page is the Today section displaying the most important cards to be completed when you login. Below the Newsfeed is a What’s Next section displaying all assigned cards either in progress or not started in priority order.
In the app you will simply see a percentage completion status for the current month and the last two months. Any cards that have been started or completed will be retained; any cards that have not been started will be removed. At the end of the month in which the change was made, the person’s records will be excluded from reporting for STAR Qualification and Brand Ambassador.
Note that frequent changes between job codes that ARE and ARE NOT associated with the STAR Rewards and Brand Ambassador program may be questioned for potential interference and fraud.
Navigating the HPI App: Vehicles and Library
Vehicles vs. Library Products & Technology
In the Vehicles section, each model year / model combination dating back four model years is a self-contained module of information and supporting documents. This allows you to easily access everything associated with a single year and model in one place.
The Library Products & Technology sections provide access to more general information, including product specifications, technology tutorials, and other resources. In the HPI App you will simply see a percentage completion status for the current month and the last two months.
Default access is based on 1) the person being the Dealer Principal of record (DSSA signatory), 2) the person having an HMA ID (requires entry in WebDCS Dealer User Management, and 3) the person’s primary job code be set to DP (Dealer Principal). Hyundai Region General Managers (RGMs) may submit these requests on behalf of the DP.
Access to Engagement Survey Results
Hyundai National and Regional personnel can view aggregated results at the National and Regional level; results are not aggregated at the District level. Dealership-level results are only visible to the Dealer Principal and persons they authorize.
Additional Resources and Information
Per your requests, we are adding step-by-step instructions on how to access the vehicle maker service repair information to complement our how-to-videos on the OEM Information pages. Are you wondering if a particular OEM or organization has a published statement on pre-repair and post-repair scanning? BMW has released a position statement related to pre- and post-repair system scanning. The I-CAR best practice article, Recycled Outer Quarter Panels w/Rolled Hem Flanges has gotten a lot of interest from the collision repair industry.
Over the past few months, we've been sharing OEM position statements on restraints wiring repairs. Nissan/INFINITI updated their position statement on pre- and post-repair scanning. A simple bumper repair on a modern vehicle may not be as simple as it seems. Back-To-Basics: Repair Vs. Sometimes, going back to the basics can make the difference between a quality repair and a failed repair. You're going to notice a difference between other vehicle search results and BMW vehicles. All of the advancements in vehicle technology in recent years have led to Ford and Lincoln position statements on pre- and post-repair scanning. What is the MPa of the front lower rail? What is the outer uniside made of: steel, aluminum, or composite? Can heat be used to straighten or is it cold straightening only?
The link to download the HPI App does not work - The link is active for seven (7) days. In addition, for individual learners, the site provides a personal dashboard of activity and for those in management roles, the site provides access to roll-up dashboards and reports by dealership, district and region.
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