Navigating Your Health Journey with Duke MyChart: A Comprehensive Guide

Duke University Health System is dedicated to prioritizing your well-being. To enhance your healthcare experience, Duke Health offers My Duke Health, an electronic medical record patient portal that provides you with secure, personalized online access to portions of your medical records. Complementing this portal is the My Duke Health app, designed for mobile devices, ensuring you stay connected with Duke Health and have access to your and your family's health information whenever you need it. My Duke Health works with Duke MyChart.

Getting Started with My Duke Health

Signing Up

If you're new to My Duke Health, signing up is simple. You can register online or request assistance during your next appointment with your Duke provider. An active MyChart account will help you unlock all the features of the My Duke Health app.

Downloading the App

The My Duke Health app is available for both iOS and Android devices. Download it from the Google Play Store or Apple App Store. Note that this app replaces the previous MyChart app for Duke patients; discontinue using the old app and switch to the new, Duke-specific one.

Key Features and Benefits of My Duke Health

The My Duke Health app and portal offer a wide array of features designed to streamline your healthcare management:

View Lab and Test Results: Access most lab results just one business day after they are released. You can also view or print your records, including radiologic imaging studies.
Schedule Appointments: Easily see available slots in your internal medicine, family medicine, or pediatric provider’s schedule and book your next visit.
Participate in Telehealth Visits: Engage in virtual consultations with primary care providers, specialists, or urgent care providers via secure videoconferencing on your computer or mobile device.
Receive Personalized Resources Through Digital Care: Your doctor can recommend educational videos, articles, or customized care plans tailored to your specific healthcare needs, all accessible within your My Duke Health account.

Managing Radiology Images

Duke Health is committed to providing convenient and safe access to your radiology images. Here's how you can manage them:

Read also: Decoding Duke University

Electronic Image Transfer via Duke MyChart: Send a message through the Duke MyChart patient portal to request your images be transferred electronically to another hospital. Include the name and address of the receiving facility in your message. Request electronic image transfer for the fastest service.
Authorization Form: Alternatively, submit an Authorization to Release Protected Health Information form to the Duke Health Information Management Department, ensuring it's signed and dated by the patient or legal guardian.
Avoiding CDs/DVDs: Duke encourages electronic exchange of studies to avoid the issues associated with handling CDs or DVDs.

Uploading Images Electronically

Nuance EasyCD Uploader: This tool allows you to upload studies directly to your Duke PowerShare account from your computer without needing a temporary or personal Nuance account. Your provider will see the images as soon as the upload is complete.
Nuance PowerShare:
- Temporary Accounts: These are for facilities outside Duke that lack a PowerShare account, enabling them to upload or receive studies from Duke. These accounts are created by the Image Library Staff, are temporary (typically expiring in 2 weeks or less), and are not for patient use.
- Patient Accounts: You can sign up for a free patient account through Nuance to upload studies/images from your computer to PowerShare, sharing them with Duke or other Nuance PowerShare sites. Images are stored securely for 45 days. This eliminates the need for physical media like CDs/DVDs or USB drives. You can also receive images from Duke or other PowerShare facilities and create your own CDs/DVDs or USB drives if desired.
Direct Sharing via PowerShare: You can call the Duke Image Library to request your Duke images be shared with other sites using PowerShare.

In-Person Disc Delivery

If electronic upload or sharing isn't possible, you can deliver a disc in person to Duke North, 2301 Erwin Road, First Floor, Room 1512-B1, Durham, NC 27710.

Support and Contact Information

For questions about the EasyCD Uploader or Nuance Patient accounts, contact the Radiology Image Library at 919-684-7860.

Additional Features and Information

Duke Health Listens: This online feedback community allows you to provide direct feedback about your healthcare experience.
Mobile Device Features: Use the app to view wait times at nearby clinics, access Duke Virtual Urgent Care, sign up for wellness classes, and find support groups. Future updates will include a virtual assistant and personalized resource pages.

Important Considerations

Emergency Use: My Duke Health should never be used for emergency or urgent issues.
Privacy: Duke Health is committed to protecting your privacy. Refer to the Privacy Policy for details on how your medical information is used and disclosed.
Refund Policy: Transactions through the My Duke Health bill payment system may be eligible for a refund. Contact Duke Health Customer Service at 919-620-4555 to request a refund, which will be processed within 2 business days.