Navigating the Duke University Hospital Emergency Room: A Comprehensive Guide
The Duke University Hospital Emergency Department stands as a crucial healthcare provider, delivering immediate care to over 80,000 individuals annually. This article provides a comprehensive overview of the Duke University Hospital Emergency Room (ER), including the services offered, what to expect during a visit, and essential information for patients and visitors.
Comprehensive Emergency Care Services
The Duke University Hospital Emergency Department is staffed 24 hours a day, 7 days a week, by a team of registered nurses, board-certified emergency medicine doctors, emergency medicine nurse practitioners, physician assistants, and technicians trained to provide all aspects of emergency care. As a Level 1 trauma center, its medical teams care for children and adults with complex traumatic injuries including falls, motor vehicle accidents and gunshot wounds. The ER provides care for injuries including falls, motor vehicle accidents and gunshot wounds. Patients who need complex specialty care may be assessed and stabilized by the emergency department medical staff, then transported to Duke University Hospital or WakeMed Hospital, when needed, through Duke LifeFlight and other emergency transport services.
What to Do When Faced with Uncertainty
If you're unsure how serious your condition is, call your doctor's office or your health insurance company's nurse line for advice if your doctor isn't available.
Understanding Wait Times
Wait times are a concern in any emergency department. How quickly one is seen is dependent on many factors.
Insurance Information
Duke Health contracts with most major health insurance carriers and transplant networks. Please call your insurance company to confirm your access to health care services at Duke Health locations and what (if any) co-payments, co-insurances and deductibles will be your responsibility. Hospital-based clinics are outpatient departments of an individual Duke hospital and have additional facility charges. Some insurance companies process bills with a deductible and coinsurance rather than as a co-pay as for an office visit. This may impact the amount of the bill you are responsible for after payment from your insurance plan.
Read also: Decoding Duke University
Visiting Duke Raleigh Emergency Department
Visitors to the Duke Raleigh Emergency Department must submit to a metal detector screening. Guests of patients at Duke Raleigh's Emergency Department must also sign in to our visitor management system. In order to create a visitor sticker, the front desk team members will utilize an iPad to scan a guest's driver’s license to capture the guest’s name or allow guests to fill in the information themselves. After 12 hours, the sticker will fade to the word “VOID” and the guest will be required to revisit the front desk, if necessary, for a new badge.
Directions and Transportation
Duke University Hospital: Emergency Room
Plan your trip to Duke University Hospital: Emergency Room through GoDurham bus routes 6 and 11A/11B or GoTriangle bus routes 400, 405, DRX, and ODX. The closest bus stops are Duke Hospital and Fulton St at VA Hospital. Duke Transit provides free bus service to the Duke University Medical Center campus for students, employees, patients, and visitors.
Duke Raleigh: Emergency Room
Plan your trip to Duke Raleigh: Emergency Room through GoRaleigh bus routes 2 and 24L. The closest bus stops are Wake Forest Rd at Navaho Dr and Wake Forest Rd at St Albans Dr.
Parking Options
Duke Hospital Garage
Duke Hospital parking garage is located across Erwin Road from Duke University Hospital. Vehicles enter one block north, at 2223 Elba Street. The garage is within walking distance from the hospital entrance. Visitors may take a secure, well-lighted, and climate-controlled walkway under Erwin Road. To reach the walkway, take a parking garage elevator down to Level RT (for "tunnel") and follow the signs to Duke University Hospital or Duke Children’s Hospital & Health Center. This parking garage is most convenient for patients and visitors who intend to use the Erwin Road hospital entrance, or visit Duke University Hospital or Duke Children's Hospital & Health Center.
Cost: $2 per hour or a maximum of $14 per day.
Read also: Learn about Duke's Colors
Duke Medicine Circle Parking Garage
Located at 302 Trent Drive and features a climate-controlled, enclosed walkway to Duke Clinic. A free shuttle is just outside the garage to escort you to the Duke Medicine Pavilion entrance. This parking garage is most convenient for patients and visitors going to the Duke Medicine Pavilion, Duke Cancer Center, and Duke Clinic.
Cost: $2 per hour or a maximum of $14 per day.
Additional Parking Information
Parking for oversized vehicles is adjacent to the Duke University Hospital parking deck. To obtain a pass for an oversized vehicle, call 919-684-7275. Valet parking is also available at the entrance to Duke Clinic, Monday - Friday from 7:00 am - 6:00 pm for $16 per visit. One-use parking passes ($7 each) and five-use parking passes ($35 each) are available for patients visiting Duke for an appointment, patients in the hospital, and visitors of patients admitted to Duke University Hospital. To purchase discounted parking passes, visit an information desk at Duke Central Tower, Duke Medicine Pavilion, the Duke University Hospital entrance, Duke Cancer Center, or Duke Clinic (1st floor main lobby) to obtain a Discounted Parking Authorization Form. You can purchase passes in the parking garage or parking office.
Read also: Duke University Tuition Costs
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